Changelog

Follow up on the latest improvements and updates.

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Last updated: 10-03-2023
We regret to inform you that due to the recent snowfall in parts of the UK, our warehouse operations have been severely impacted. Due to the current weather, we will be unable to process and dispatch orders as per our usual standards, and most carriers will be unable to collect the parcels due to not being able to access the warehouse sites due to the road conditions. Furthermore, we expect delivery delays for orders that have already been despatched.
We understand that timely order processing and delivery is crucial for your business, and we apologize for any inconvenience caused due to the delay. Our team is working tirelessly to ensure that all pending orders are processed and dispatched as soon as possible, once the weather improves.
We are closely monitoring the situation and are in constant communication with our carriers to ensure that your orders are delivered at the earliest opportunity. However, please note that there may be delays in delivery times, and we appreciate your understanding and patience in this matter.
If you have any concerns or questions regarding your order, please do not hesitate to contact support@bezos.ai
Thank you for your understanding and cooperation during this challenging time.
We are introducing a new claims submission process to speed up the processing of your claims and ensure a timely submission.
On the orders page in the Seller Portal, you can now find a Raise A Claim button which will take you to a claims form. The form will then guide you through raising a claim.
Bildschirm­foto 2023-01-16 um 12
In order to submit a claim, you will need:
  • Your email address (for claim receipt confirmation)
  • The order number you want to raise a claim for
  • The tracking information of the order (you can obtain it through clicking on the respective tracking number in your seller portal)
  • Proof of damage for any damaged orders (in case of damaged orders)
  • The cost invoice* for the goods you want to claim for.
*The cost invoice is what you paid to purchase the goods.
Please note that you are unable to raise a courier claim for an order shipped with an untracked courier service.
Our support team will review the claim after submission and get in touch with you about the next steps.
Moving forward, any claim that is not submitted via the claims form will be rejected.
InPost
operates with a large network of lockers in the UK which are available to customers 24/7. They can typically be found outside supermarkets, train stations, convenience stores and petrol stations. All lockers are robust, provided with 3 CCTV cameras and LED lighting. Find the nearest locker here.
Locker Dimensions:
Locker sizes (length x width x height) in cm:
  • Small (A): 64 x 38 x 8
  • Medium (B): 64 x 38 x 19
  • Large (C ): 64 x 38 x 41
Maximum weight:
15 kg
Return time:
Approximately 3-5 business days
How do I generate a label
Navigate to the order details page of the order you wish to create a return label for. Click the generate return label button in the top right (the button will only be available when the order has been despatched). Once you have clicked the button it will ask which SKUs you want to return after this you can download the label.
Note:
  • This is only available for orders despatched from
    UK-OGDBD2
    , we will rolling it out across our other warehouses soon and will notify sellers once live.
  • For the InPost labels we require a UK mobile number and email address. If these details aren't available the label will fail to generate.
FAQs
What happens if the item that needs to be returned weighs more than 15KG?
- In this case please email support@bezos.ai and the team can arrange an alternative courier
What happens if the item that needs to be returned is larger than the biggest locker size?
- In this case please email support@bezos.ai and the team can arrange an alternative courier
What happens if I have an order despatched from a warehouse that doesn't have InPost labels available in the seller portal:
  • Please email support@bezos.ai and the team member will manually generate a label
Courier Strike Notice
Royal Mail have confirmed that CWU members will be taking further strike action on the following December dates:
  • Friday 9th December
  • Sunday 11th December
  • Wednesday 14th December
  • Thursday 15th December
  • Friday 23rd December
  • Saturday 24th December
Royal Mail have stated that they are doing their best to keep services running, but customers should expect significant disruptions.
Parcelforce have announced that CWS members are also taking strike action on the following December dates:
  • Friday 9th December
  • Sunday 11th December
  • Wednesday 14th December
  • Thursday 15th December
  • Friday 23rd December
  • Saturday 24th December
Customers will experience disruptions during this period.
Please also note there is a potential of further strike action on different days throughout November and December.
Please bare in mind these strikes taking place and how they may affect orders being delivered within the desired timeframes. If you have any urgent deliveries please contact support@bezos.ai.
We have launched our seller referral scheme where you can get up to £2,000 deducted from your invoices for each seller you refer.
How does it work:
Introduce us to any sellers you know who are interested in benefitting from our fulfilment services. This can be warm intro via email, sharing our details with them, or providing us their details to reach out. Whatever is easiest for you!
For each seller that you refer that then goes onto sign you will receive a referral fee, by seller category:
  • Small sellers (101-500 orders per month): £200
  • Medium sellers (501-2000 orders per month): £1,000
  • Large sellers (2001-10000 orders per month): £2,000
We will deduct your referral fee from your monthly invoice. If the referral fee is larger than your monthly invoice, we will roll it over to the next month.
You will receive the referral fee in the first 6 months of the seller being live and we will take the average volume of months 4/5/6 (last 3 months) to determine the order volume that puts them in a seller category (small/medium/large).
We have added the following buttons to the order actions and order details page:
  • View Proof of delivery:
     this is for orders that are delivery from the following couriers Royal Mail, Hermes, DPD and DHL. When clicked this will take then to the couriers tracking page where you can view the Proof of Delivery online.
  • Request proof of delivery:
     this is for orders that are delivery from the following couriers Yodel, Parcelforce. When clicked it will automatically request the Bezos team to get a proof of delivery from the courier as they aren't available online. The Bezos team will follow up by email with the proof of delivery.
Screenshot 2022-10-05 at 10
Screenshot 2022-10-05 at 10
What is the “on hold” feature:
This feature is applied to all orders and will hold all orders for one hour once we receive them before sending the order to the warehouse to be picked and packed. However if the order is received within 1 hour of the cut-off time we will instantly send the order to the warehouse to ensure it is despatched before cutoff. Therefore your cut-off time will remain the same.
You will be able to see orders that are on hold by going to the seller portal and looking for orders with the warehouse status “On hold”.
If you wish to increase the time we hold orders for, e.g 2hrs, please contact support@bezos.ai and a member of the team will be able to update your settings
Why are we releasing this feature:
Our warehouses pick and pack the orders as soon as we receive the orders. We have been seeing that sellers often have customers emailing them to change the order straight after they have placed the order, for example they put the wrong delivery address in or selected the wrong sized item. By holding the orders you will now be able to go onto the seller portal to edit any information or cancel the order automatically. Currently we cannot ensure these edits/cancellations can take place if the order has been picked and packed.
Parcelforce and Royal Mail are striking 3 days in October 2022, please see the dates below:
  • Thursday 13th October 2022
  • Thursday 20th October 2022
  • Tuesday 25th October 2022
We will not have any collections on those days and the orders will be collected the following business day.
If you have any questions or would like to change courier service, please email [support@bezos.ai]
Strike Update
Parcelforce and Royal Mail are striking again this week on Friday 30th and Saturday 1st. We will have a collection today (Thursday 29th) and then no collection by either courier until Monday 3rd.
If you have any questions or would like to change courier service, please email [support@bezos.ai]
What's the change?
We have added the ability to add add commercial invoices to orders. You may need to add a commercial invoice to an international order to ensure the correct customs fees are paid on the order
How to add a commercial invoice to an order?
A commercial invoice can be added when manually creating an order and when editing an order than hasn't been picked and packed yet.
To add a commercial invoice when creating a
manual order
, click
add invoice
in the additional details section and then attach your invoice.
Screenshot 2022-09-27 at 16
To add a commercial invoice to an order than has not been picked and packed, go to the order details page for the order and click
edit
. At the bottom of the page you will be able click
add invoice
and then attach your invoice.
Screenshot 2022-09-27 at 16
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