We regret to inform you that due to the recent snowfall in parts of the UK, our warehouse operations have been severely impacted. Due to the current weather, we will be unable to process and dispatch orders as per our usual standards, and most carriers will be unable to collect the parcels due to not being able to access the warehouse sites due to the road conditions. Furthermore, we expect delivery delays for orders that have already been despatched.

We understand that timely order processing and delivery is crucial for your business, and we apologize for any inconvenience caused due to the delay. Our team is working tirelessly to ensure that all pending orders are processed and dispatched as soon as possible, once the weather improves.

We are closely monitoring the situation and are in constant communication with our carriers to ensure that your orders are delivered at the earliest opportunity. However, please note that there may be delays in delivery times, and we appreciate your understanding and patience in this matter.

If you have any concerns or questions regarding your order, please do not hesitate to contact support@bezos.ai

Thank you for your understanding and cooperation during this challenging time.

We are introducing a new claims submission process to speed up the processing of your claims and ensure a timely submission.

On the orders page in the Seller Portal, you can now find a Raise A Claim button which will take you to a claims form. The form will then guide you through raising a claim.

In order to submit a claim, you will need:

*The cost invoice is what you paid to purchase the goods.

Our support team will review the claim after submission and get in touch with you about the next steps.

operates with a large network of lockers in the UK which are available to customers 24/7. They can typically be found outside supermarkets, train stations, convenience stores and petrol stations. All lockers are robust, provided with 3 CCTV cameras and LED lighting. Find the nearest locker here.

Locker sizes (length x width x height) in cm:

15 kg

Approximately 3-5 business days

Navigate to the order details page of the order you wish to create a return label for. Click the generate return label button in the top right (the button will only be available when the order has been despatched). Once you have clicked the button it will ask which SKUs you want to return after this you can download the label.

What happens if the item that needs to be returned weighs more than 15KG?

- In this case please email support@bezos.ai and the team can arrange an alternative courier

What happens if the item that needs to be returned is larger than the biggest locker size?

- In this case please email support@bezos.ai and the team can arrange an alternative courier

What happens if I have an order despatched from a warehouse that doesn't have InPost labels available in the seller portal:

Royal Mail have confirmed that CWU members will be taking further strike action on the following December dates:

Royal Mail have stated that they are doing their best to keep services running, but customers should expect significant disruptions.

Parcelforce have announced that CWS members are also taking strike action on the following December dates:

Customers will experience disruptions during this period.

Please also note there is a potential of further strike action on different days throughout November and December.

Please bare in mind these strikes taking place and how they may affect orders being delivered within the desired timeframes. If you have any urgent deliveries please contact support@bezos.ai.

We have launched our seller referral scheme where you can get up to £2,000 deducted from your invoices for each seller you refer.

Introduce us to any sellers you know who are interested in benefitting from our fulfilment services. This can be warm intro via email, sharing our details with them, or providing us their details to reach out. Whatever is easiest for you!

For each seller that you refer that then goes onto sign you will receive a referral fee, by seller category:

We will deduct your referral fee from your monthly invoice. If the referral fee is larger than your monthly invoice, we will roll it over to the next month.

This feature is applied to all orders and will hold all orders for one hour once we receive them before sending the order to the warehouse to be picked and packed. However if the order is received within 1 hour of the cut-off time we will instantly send the order to the warehouse to ensure it is despatched before cutoff. Therefore your cut-off time will remain the same.

You will be able to see orders that are on hold by going to the seller portal and looking for orders with the warehouse status “On hold”.

Our warehouses pick and pack the orders as soon as we receive the orders. We have been seeing that sellers often have customers emailing them to change the order straight after they have placed the order, for example they put the wrong delivery address in or selected the wrong sized item. By holding the orders you will now be able to go onto the seller portal to edit any information or cancel the order automatically. Currently we cannot ensure these edits/cancellations can take place if the order has been picked and packed.

Parcelforce and Royal Mail are striking 3 days in October 2022, please see the dates below:

We will not have any collections on those days and the orders will be collected the following business day.

If you have any questions or would like to change courier service, please email [support@bezos.ai]

Parcelforce and Royal Mail are striking again this week on Friday 30th and Saturday 1st. We will have a collection today (Thursday 29th) and then no collection by either courier until Monday 3rd.

If you have any questions or would like to change courier service, please email [support@bezos.ai]

We have added the ability to add add commercial invoices to orders. You may need to add a commercial invoice to an international order to ensure the correct customs fees are paid on the order

A commercial invoice can be added when manually creating an order and when editing an order than hasn't been picked and packed yet.

To add a commercial invoice when creating a , click in the additional details section and then attach your invoice.

To add a commercial invoice to an order than has not been picked and packed, go to the order details page for the order and click . At the bottom of the page you will be able click and then attach your invoice.