What is the “on hold” feature:
This feature is applied to all orders and will hold all orders for one hour once we receive them before sending the order to the warehouse to be picked and packed. However if the order is received within 1 hour of the cut-off time we will instantly send the order to the warehouse to ensure it is despatched before cutoff. Therefore your cut-off time will remain the same.
You will be able to see orders that are on hold by going to the seller portal and looking for orders with the warehouse status “On hold”.
If you wish to increase the time we hold orders for, e.g 2hrs, please contact support@bezos.ai and a member of the team will be able to update your settings
Why are we releasing this feature:
Our warehouses pick and pack the orders as soon as we receive the orders. We have been seeing that sellers often have customers emailing them to change the order straight after they have placed the order, for example they put the wrong delivery address in or selected the wrong sized item. By holding the orders you will now be able to go onto the seller portal to edit any information or cancel the order automatically. Currently we cannot ensure these edits/cancellations can take place if the order has been picked and packed.